FAQs
Welcome to the Apexworn platform's Frequently Asked Questions (FAQs) section. Here, we provide quick and helpful answers to the most commonly asked questions to ensure your shopping experience is smooth and enjoyable.
GENERAL QUESTIONS
Q: What is Apexworn?
A: Apexworn is a UK-based online apparel brand specializing in eco-friendly and sustainable clothing for a modern, conscious lifestyle. Our collections are thoughtfully designed to blend comfort and style, offering a curated selection of high-quality hoodies, t-shirts, and tops. The store is owned and operated by Imran Saeed.
Q: Where is Apexworn located?
A: Our business address is 75 Hay Dr, Edinburgh, EH16 4AG, United Kingdom.
Q: How do I contact Apexworn customer support?
A: You can reach our support team 24/7 by emailing support@apexworn.com or by calling +44 7550 434369. We are available Monday to Friday, from 8:00 AM to 7:00 PM, to help you.
ORDERING AND SHIPPING
Q: How do I place an order?
A: Simply browse our website, select your preferred items, add them to your cart, and proceed to checkout to complete your order securely.
Q: When will my order be shipped?
A:
- Processing Time: 1 to 2 business days (Monday to Friday)
- Handling & Packaging: All orders are carefully packaged to ensure they arrive safely and in perfect condition.
Total Delivery Time:
- United Kingdom: 8 to 10 business days.
Q: What is the shipping cost?
A: We offer free standard shipping on all orders within the United Kingdom. There are no additional charges regardless of order size or value.
Q: How can I track my order?
A: Once your order is shipped, you will receive a confirmation email with tracking details. You can use this to monitor your package in real-time. Please note that tracking information may take 24 to 48 hours to update.
Q: What payment methods do you accept?
A: We accept a variety of secure payment methods, including:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- Maestro
- Union Pay
- Shop Pay
- Apple Pay
- Google Pay
RETURNS AND EXCHANGES
Q: What is your return policy?
A: We offer a 90-day hassle-free return policy. If you're not fully satisfied with your purchase, you can return it within 90 days of receiving your order. For full details on our return policy, please visit our Return & Refund Policy page.
Q: How do I request a return or exchange?
A: Contact our support team by emailing support@apexworn.com to initiate the return or exchange process. We will guide you through the next steps.
CONTACT INFORMATION
Brand/Store Name: Apexworn
Customer Support: 24/7
Business Operating Hours: 8:00 AM to 7:00 PM (Monday to Friday)
Email: support@apexworn.com
Phone Number: +44 7550 434369
Physical Address: 75 Hay Dr, Edinburgh, EH16 4AG, United Kingdom