Shipping policy

Last updated: October 04, 2025

Shipping & Delivery Information

All orders are processed and shipped directly from our physical store and warehouse located at 75 Hay Dr, Edinburgh, EH16 4AG, United Kingdom. We are committed to delivering your order as efficiently as possible.

Order Processing & Transit Time

  • Order Cut-Off Time: 7:00 PM (GMT) Edinburgh, London/ 7:00 PM (GMT-05:00) Eastern Standard Time (New York). Orders placed after the cut-off time will be processed on the next business day.
  • Processing Time: It takes 1 to 2 business days (Monday to Friday) to process and prepare your order for shipping from our warehouse.

Transit Time:

  • United Kingdom: Shipping within the United Kingdom typically takes 7 to 8 business days (Monday to Friday). In the event of any delays, we will notify you immediately.
  • United States: Shipping to the United States typically takes 6 to 8 business days (Monday to Friday). In the event of any delays, we will notify you immediately.

Total Estimated Delivery Time:

  • United Kingdom: 8 to 10 business days (sum of processing and transit time).
  • United States: 7 to 10 business days (sum of processing and transit time).

Shipping Charges

We offer free shipping on all orders within the United Kingdom and United States. There are no additional charges regardless of order size or value. Enjoy a hassle-free shopping experience with no delivery fees!

Shipping Carrier Information

We partner with reliable shipping carriers to ensure prompt and secure deliveries from our warehouse. Our current shipping carriers include:

  • Royal Mail
  • DHL Express
  • FedEx
  • UPS

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with all tracking details. This allows you to monitor your package in real-time. Please note that tracking information may take 24 to 48 hours to update after your order has been shipped.

Cancellation Policy

You have a limited time window (1-2 business days after ordering) to cancel an order. Once an order moves to the dispatching stage, cancellations may no longer be possible. To cancel an order, please contact our customer support team as soon as possible.

Contact Information

Brand/Store Name: Apexworn

Customer Support: 24/7

Business Operating Hours: 8:00 AM to 7:00 PM (Monday to Friday)

Email: support@apexworn.com

Phone Number: +44 7550 434369

Physical Address: 75 Hay Dr, Edinburgh, EH16 4AG, United Kingdom